We’d like to hear about your experience of adjusting to the VAT change – tell us what went well and what proved to be trickier. Did you feel prepared enough and what would you have done differently looking back? What has the response been like from customers and how has it affected your business? Importantly, did you decide to pass on the cost or absorb the 2.5% yourself? Whatever you did, tell us why and how it went.
After what can be only be described as a turbulent 2009, we hope 2010 will be a bright and prosperous year for small businesses.



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